“The Nearshore industry has grown rapidly in the last few years. With the pandemic and the dramatic expansion of digitally-driven industries, demand for outsourced customer services has only increased. We’ve seen the value of the global outsourcing industry climb and companies pour into Latin America and the Caribbean to access the highly-qualified, English-speaking workforce available in the region. This has provided thousands of jobs, although it has led to a tighter labor market in some key outsourcing countries. That’s not the case in Guatemala.” – Ronald Erese, Nearshore Americas

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